Job Title: Logistics Claim Settlement Staff

Pay: $25.00 per hour

Location: Plano, TX

Contract Length: 1 Year

Schedule: Monday-Friday, 8:30 AM - 5:30 PM

Work Arrangement: 100% Onsite

Work Location: Plano, TX 75075

Position Overview

We are seeking a detail-oriented Logistics Claim Settlement Staff professional to support freight claim settlement and payment processes. This role will be responsible for reviewing claims documentation, coordinating with carriers and third-party logistics providers, processing payments, conducting audits, and ensuring accurate claim resolution. The ideal candidate will have experience in freight claims, accounting or finance, and advanced Excel skills.

Key Responsibilities

• Process carrier claim payments accurately and ensure all deadlines are met in accordance with company policies and procedures.
• Partner with the Recovery Team to communicate claim approvals and pending payment status.
• Review claim documentation to verify payment accuracy and supporting records.
• Communicate directly with carriers and 3PL providers to confirm settlement and payment details.
• Audit and manage transportation contracts and tariffs related to payment processing within the Cello system.
• Challenge and dispute invalid claim resolutions, negotiate settlements, and work to overturn declined claims when appropriate.
• Investigate and resolve issues impacting payment processing.
• Coordinate legal review and execution of settlement agreements with carriers and third-party logistics providers.
• Analyze contractual agreements among customers, shippers, consignees, and carriers while evaluating damage reports and cargo claim findings.
• Monitor aging claim offsets against carrier invoices and obtain required approvals.
• Prepare reports and perform additional duties as assigned.

Required Qualifications

• Minimum 1+ year of freight claims processing experience.
• 3-5 years of accounting, finance, accounts payable, accounts receivable, or related experience preferred.
• Advanced Microsoft Excel skills, including:
  • Pivot Tables
  • VLOOKUP
  • Data analysis and reporting
  • Advanced formatting and spreadsheet management
• Strong verbal and written communication skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.
• Experience managing multiple priorities and collaborating across departments.

Preferred Background

• Experience within transportation, logistics, supply chain, freight forwarding, or third-party logistics environments.
• Familiarity with freight claims, cargo claims, carrier settlements, tariff reviews, and contract analysis.
• Experience supporting payment processing, audits, invoice reconciliation, or claim recovery activities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.